FAQ

A: Founded in 2014 and headquartered in Xingtai, the company aims to become an internationally renowned brand by adhering to rigorous scientific spirit and continuous improvement in product quality.

A:The company focuses on manufacturing and selling metal surface treatment products (e.g., cleaning agents, rust inhibitors, phosphating agents) and related additives, with a global sales network covering over 9,000 customers in countries like the United States, Mexico, Indonesia, Singapore, and Japan. It also provides experimental materials to renowned universities, combining industrial production with academic collaboration.

A:The product range includes:

Metal surface treatment agents: Degreasing agents, rust removers (for steel bars), phosphating solutions, passivators, and blackening agents (room-temperature steel blackening agent, stainless steel blackening agent, etc.).

Rust prevention products: Water-based rust inhibitors, antirust oil, etc.

Copper-specific products: Copper cleaner (MG 450), copper sealant (CS 100), copper water (CR108).

Other products: Silane agents (for concrete protection), disposable temperature detectors, and household cleaning agents.

A:It supports both brushing and soaking, offers fast rust removal, and can be recycled. The process involves pre-oil removal, immersion in the agent for 3–5 minutes (adjustable for heavy rust), rinsing, drying, and follow-up treatment. It is industrial-grade and requires protective equipment during use.

A:You can contact the company directly via the phone number provided: +8615630919975. The sales team will assist with pricing based on product type, quantity, and customization needs.

A: Please specify the product name (e.g., Copper Clean Agent MG 450), required quantity, and any special requirements (e.g., dilution rate adjustments) to ensure an accurate quote.

A: After confirming the quotation, the company will guide you through order placement. They provide timely follow-up on order status to keep customers informed.

A: The company exports to the United States, Mexico, Indonesia, Singapore, Japan, and other global markets. Shipping methods depend on the destination and order size; details will be confirmed during the ordering process.

A: It has a professional quality control team, international standard R&D facilities, and highly automated production lines. Products undergo rigorous testing to meet industrial standards.

A:

Industrial-grade products (e.g., rust removers) are non-edible and must be kept away from infants.

Users must wear acid/alkali-resistant gloves and protective clothing during operation.

Products should be stored in a ventilated, dry area away from direct sunlight.

It is recommended to conduct a small-scale test before large-area use to ensure effectiveness.

A: It operates highly automated production lines and adheres to strict safety and environmental management practices. The production process is designed to ensure efficiency and consistency.

A: While the website highlights standard products, the company emphasizes studying customer needs to ensure products meet specific requirements. Customization requests can be discussed via the contact number.

A: The website does not explicitly mention marketing support, but interested parties can inquire about promotional materials, product specifications, or technical documentation when contacting the sales team.

A: Payment terms (e.g., bank transfers, letters of credit) are typically negotiated during the quotation and ordering process. Details will be provided based on the order's scope and destination.

A: For questions about product usage (e.g., dilution rates, temperature ranges) or troubleshooting, contact the company at +8615630919975. The team has rich experience in solving metal surface treatment problems.

A:The company provides follow-up support for order status and addresses post-purchase issues (e.g., product performance concerns) to ensure customer satisfaction.